Privacy Policy

1. INTRODUCTION

This Privacy Policy ("Policy") explains how Workers.pk ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our services (collectively, the "Platform"). We respect your privacy and are committed to protecting your personal data in accordance with applicable Pakistani laws and regulations.

Please read this Policy carefully to understand our practices regarding your personal data. By accessing or using our Platform, you agree to this Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Platform, including:

2.1. Personal Information

  • Contact information (name, email address, phone number, and postal address)
  • Account credentials (username and password)
  • Payment information (bank account details, credit card information)
  • National identification information (CNIC number) where required by law
  • Professional information (skills, experience, portfolio)
  • Profile pictures and other images you upload
  • Communication data between users of the Platform

2.2. Non-Personal Information

  • Device information (browser type, IP address, device type)
  • Usage data (pages visited, time spent on pages, click patterns)
  • Location data (general location based on IP address)
  • Cookies and similar tracking technologies

3. HOW WE COLLECT YOUR INFORMATION

We collect information from you when you:

  • Register for an account
  • Complete your profile
  • Post a gig or project
  • Make or receive a payment
  • Communicate with other users
  • Contact our customer support
  • Browse our Platform
  • Respond to surveys or questionnaires

4. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

4.1. Provide and Improve Our Services

  • Process transactions
  • Match buyers with sellers
  • Maintain and improve the Platform
  • Develop new features and services
  • Monitor and analyze usage trends

4.2. Communication

  • Respond to your inquiries
  • Send service-related notifications
  • Provide customer support
  • Send promotional communications (subject to your preferences)

4.3. Security and Protection

  • Verify your identity
  • Prevent fraud and abuse
  • Enforce our Terms and Conditions
  • Comply with legal obligations

5. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

5.1. With Other Users

  • Profile information visible to other users
  • Communication between buyers and sellers
  • Reviews and ratings

5.2. Service Providers

  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Customer support services

5.3. Legal Requirements

  • In response to a court order or legal process
  • To comply with applicable laws and regulations
  • To protect our rights, property, or safety
  • To investigate potential violations of our Terms

6. DATA SECURITY

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6.1. Security Measures

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage practices

6.2. Data Breach

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable laws.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information
  • Legal requirements

8. YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information, including:

8.1. Access and Update

You can access and update your personal information through your account settings.

8.2. Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3. Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

8.4. Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications.

8.5. Cookies

Most web browsers allow you to control cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser.

9. CHILDREN'S PRIVACY

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Platform. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

10. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. INTERNATIONAL DATA TRANSFERS

While Workers.pk primarily operates in Pakistan, we may transfer your information to other countries for processing. We will take appropriate measures to ensure that your personal information remains protected according to this Policy and applicable laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. We will notify you of any changes by posting the updated Policy on this page and updating the "Last Updated" date. We encourage you to review this Policy periodically for any changes.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: [support@workers.pk]

Last Updated: [05/06/2025]